UnSelling Customer Experience Scott Stratten PDF Debd7b34f

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UnSelling: The New Customer Experience PDF




by Scott Stratten : UnSelling: The New Customer Experience

ISBN : #1118943007 | Date : 2014-09-29

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PDF-09823 | UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We’ve become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. Unselling i… UnSelling: The New Customer Experience


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[Pub.98DiT] UnSelling: The New Customer Experience PDF | by Scott Stratten


UnSelling: The New Customer Experience by by Scott Stratten

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